Bad chuck heads

Answered

Michael Willavice

• February 06, 2025 17:31

Is anybody else having trouble with the Chuck heads not holding up stripping out or just not locking into place correctly? I have three drills with bad chuck heads and now Porter cable would like me to send them in and wait for weeks for them to evaluate them will I go without a drill For work model number 601 620 and 621 are the ones I’m having trouble with

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  Deeris

  • February 06, 2025 19:58

  Hi Michael Willavice 

  We’re truly sorry to hear about the ongoing issues with your drill chucks. We understand how frustrating this must be, especially since these drills have been replaced before. A supervisor has already reached out to you and provided courtesy pre-paid labels to help with the process.

  Please note that our warranty is handled by PORTER-CABLE service centers. They will evaluate your tool to determine the issue and decide whether it qualifies for replacement, repair, or if it falls outside the warranty terms. This evaluation is crucial for keeping our product team informed about any potential improvements or recalls.

  If you choose to keep the drills and replace the chucks yourself, you can find the necessary parts at our site, toolservicenet.com. We appreciate your patience and understanding as we work to resolve this issue.

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